Orders are processed Monday - Friday (excluding public holidays) and can take up to two business days to process before being shipped. Tracking advice, if applicable, will be sent to your email once your order has dispatched. In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team. In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.
Our delivery times vary depending on stock availability, distance from our nearest branch and what freight carrier is used. Usually delivery takes between 3 and 10 days. If your goods do not arrive on time please contact your nearest Burando Hill branch. Our freight costs are calculated using the item weights, not distance travelled. For packages under 5kg, we use the standard Australia Post bags. For any package over 5kg our staff will use their discretion in getting the items to you or your nearest depot as soon as possible for a reasonable price, as the weights, sizes and distances vary too much. Orders over 50kg cannot be shipped using our online tools as they require a custom freight quote. In this case please contact your nearest Burando Hill branch to finalise your order with a custom freight quote.
Our online pricing may vary from in-store pricing. All prices are subject to change without notice at any time. If you have any concerns regarding our pricing please contact your nearest branch.
Returns & Refunds Policy
Your items must be in original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase to one of our 3 branches at your own expense. Include in your package the original receipt / invoice. Also please include how you would like to receive your refund, for example EFT details, or an address to send a cheque to.
Some items can not be returned if they are damaged, used, or in any state that is not acceptable for on-selling to other customers. All items are subject to a 10% restocking fee, and this will be deducted from your refund, unless there is a manufacturer's defect. We also do not refund shipping and handling.
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period and applies to physical goods, and only for physical goods, purchased from Burando Hill. During the Warranty Period, Burando Hill will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
Burando Hill will either repair the product at no charge, using new or refurbished replacement parts, or replace the product entirely. The Warranty Period for Physical Goods purchased from Burando Hill is 180 days from the date of purchase. A replacement part assumes the remaining warranty of the original Physical Good or 90 days from the date of replacement or repair, whichever is longer. This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship. To obtain warranty service, you must first contact your nearest Burando Hill branch to determine the problem and the most appropriate solution for you.
Shipping Costs To New Zealand
Burando Hill is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Burando Hill Web site and governs data collection and usage. By using the Burando Hill website, you consent to the data practices described in this statement. Collection of your Personal Information Burando Hill does not collect personally identifiable information, such as your e-mail address, name, home or work address or telephone number unless you have expressly supplied it whilst using the website.
Burando Hill does collect anonymous demographic information, which is not unique to you, such as your geographical location. There is also information about your computer hardware and software that is automatically collected by Burando Hill. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Burando Hill for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Burando Hill Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Burando Hill public message boards, this information may be collected and used by others. Note: Burando Hill does not read any of your private online communications.
Burando Hill encourages you to review the privacy statements of Web sites you choose to link to from Burando Hill so that you can understand how those Web sites collect, use and share your information.
Burando Hill is not responsible for the privacy statements or other content on Web sites outside of the Burando Hill and Burando Hill family of Web sites.
Use of your Personal Information
Burando Hill collects and uses your personal information to operate the Burando Hill Web site and deliver the services you have requested. Burando Hill also uses your personally identifiable information to inform you of other products or services available from Burando Hill and its affiliates. Burando Hill may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Burando Hill does not sell, rent or lease its customer lists to third parties.
Burando Hill may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Burando Hill may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Burando Hill, and they are required to maintain the confidentiality of your information.
Burando Hill does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Burando Hill keeps track of the Web sites and pages our customers visit within Burando Hill, in order to determine what Burando Hill services are the most popular. Burando Hill Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on Burando Hill or the site;
(b) protect and defend the rights or property of Burando Hill; and,
(c) act under exigent circumstances to protect the personal safety of users of Burando Hill, or the public.
The Burando Hill Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Burando Hill pages, or register with Burando Hill site or services, a cookie helps Burando Hill to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Burando Hill Web site, the information you previously provided can be retrieved, so you can easily use the Burando Hill features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Burando Hill services or Web sites you visit.
Security of your Personal Information
Burando Hill secures your personal information from unauthorised access, use or disclosure. Burando Hill secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Changes to this Statement Burando Hill will occasionally update this Statement of Privacy to reflect company and customer feedback. Burando Hill encourages you to periodically review this Statement to be informed of how Burando Hill is protecting your information. Contact Information Burando Hill welcomes your comments regarding this Statement of Privacy. If you believe that Burando Hill has not adhered to this Statement, please contact Burando Hill at email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.